FAQs

In which countries can I buy online?

Currently you can make your purchase from all over the world.

How many languages can you navigate in?

You can browse www.deprezcollective.com in English and Spanish.

Will I receive the same product I see in the photo?

At deprezcollective.com, we work with two different kinds of items. Some of the items are uniques, available in one single unit: in this case you will always receive the exact item that was photographed. Some other items ( mostly jeans and denim jackets ) come in multiple units, which means you won't be receiving the same exact product photographed. Still, we will photograph the most representative unit.

Is it possible to receive periodic information in my email with the latest news and offers?

Yes, for sure. Simply by accessing "Newsletter" you will receive information about the latest news, lookbooks and events of Avelinas.

Can I unsubscribe from the Deprez Newsletter?

Yes, in our Newsletter there is a direct link through which you can unsubscribe.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Sign-in section. You will receive an email with your new password.

How can I be sure that I have done my purchase correctly?

Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact our customer service department. Sending an email to customerservice@perestex.com

Can I know the status of my order?

Yes, you can view the updated status of your order in real time. To do this, go to the "tracking number" section and enter the tracking number of your order.

Can I remove an item from my order?

Yes. From the shopping cart you can remove items that you do not want as long as you have not processed the order.

Can I cancel my order?

Yes. You can cancel your order, as long as the state of it allows it. 

What should I do if I get a faulty item?

We sell reused items that we try to photograph at the highest resolution for you to appreciate the details, so we try to minimize returns for defects in appearance. In any case, always contact our Customer Service Dept. at customerservice@perestex.com

What should I do if I get an incorrect item?

If you accidentally receive an item that you have not ordered, please contact our Customer Service Dept. at customerservice@perestex.com in order to receive instructions on how to proceed.