SHIPPING & RETURNS

I. SHIPPING

The order will be shipped according to the availability of the product and/or its special characteristics. At the moment of choosing the product the customer will know if it is in stock, or otherwise, we will provide similar options for you to choose between them.

In addition, in the event of exceptional situations relating to computer errors or simultaneous purchases, we reserve the right not to process orders. In this case, we will contact with you, providing instructions on how to choose another article. If you have any questions, please contact us and we will inform you.

Shipping methods & delivery time

In case of items in stock, the order will be shipped the day after the order is placed. During Bank Holidays, the item will be shipped on the first working day, after placing the order.

The estimated shipping time is 3 to 5 working days in Europe and approximately 7 to10 days to the rest of the world (zone 2).

The given delivery times are an approximate, based on a stock status of the product, weather conditions and normal traffic. If for any reason the delivery deadlines cannot be met, the customer will be informed immediately so that he can decide whether to continue with the process or cancel the transaction.

Remember that the maximum delivery time, according to current legislation is 30 days.

II. EXCHANGES, REFUNDS & CANCELLATIONS

Return Policy

We accept refunds only if requested within 14 days from delivery. In addition to that, please note that shipping costs are refunded only in case the item has a major fault which was not shown in the pictures. From the 15th day on ( with a 45-days maximum limit ) we can offer you two more options.

1) Exchange: we can exchange your product for another one you like ( same price ), but keep in mind that we won't be refunding the shipping costs you'll have to pay to send the item back to us

2) Return:  If you wish to return your item, you are able to do so within 15 days upon receipt. 

 

To proceed with a refund, contact with us at the contact form or sending an email to customerservice@perestex.com, providing your name/surname and order number.

Cancellations

Bearing in mind that Avelinas will ship the product as soon as possible, in case of cancellation and if the item has already been shipped, the shipping costs will be borne by the buyer.

Faulty Items

When customer receives a faulty item, the procedure is as follows. Firts contact with us at the contact form or sending an email to customerservice@perestex.com, providing your name/surname and order number. Is important to send us a prove to show us the fault. As soon as we receive all info we will ship an exchange to the same adress, and we will ask customer to send back the faulty item. Once the item is received at our warehouse and our team is able to verify that we are at fault, we will cover the cost of shipping up to the value of 10€ (or the equivalent on your country currency). In the case that we are not at fault we will only reimburse the cost of the item. 

 

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