The order will be shipped according to the availability of the product and/or its special characteristics. At the moment of choosing the product the customer will know if it is in stock.
In addition, in the event of exceptional situations relating to computer errors or simultaneous purchases, we reserve the right not to process orders. In this case, we will contact with you, providing instructions on how to choose another article.
Shipping methods & delivery time
All orders will be shipped the day after the order is placed. During Bank Holidays, the item will be shipped on the first working day, after placing the order.
The estimated shipping time are;
- Europe Standard Shipping 3 to 5 working days
- Europe DHL Express Shipping 48/72 hours
- Worldwide Standard Shipping from 6 to 10 working days
- Worldwide DHL Express Shipping 72/96 hours
The given delivery times are an approximate, based weather conditions and normal traffic. If for any reason the delivery deadlines cannot be met, the customer will be informed immediately so that he can decide whether to continue with the process transaction.
Remember that the maximum delivery time, according to current legislation is 30 days.
II. EXCHANGES, REFUNDS & CANCELLATIONS
We accept refunds only if requested within 15 days from delivery at customer destination. In addition to that, please note that shipping costs are refunded only in case the item has a major fault which was not shown in the pictures. From the 15th day on ( with a 45-days maximum limit ) we can offer you two more options.
1) Exchange: we can exchange your product for another one you like, but keep in mind that we won't be refunding the shipping costs you'll have to pay to send the item back to us
2) Return: If you wish to return your item, you are able to do so within 15 days upon receipt.
To proceed with a refund, contact with us at the contact form or sending an email to email@example.com, providing your name/surname and order number.
Bearing in mind that Avelinas will ship the product as soon as possible, in case of cancellation and if the item has already been shipped, the shipping costs will be borne by the buyer.
When customer receives a faulty item, the procedure is as follows.
First contact with us at the contact form or sending an email to firstname.lastname@example.org, providing your name/surname and order number. Is important to send us a prove to show us the fault.
As soon as we receive all info we will ship an exchange to the same adress, and we will ask customer to send back the faulty item.
Once the item is received at our warehouse and our team is able to verify that we are at fault, we will cover the cost of shipping up to the value of 10€ (or the equivalent on your country currency). In the case that we are not at fault we will only reimburse the cost of the item.